Privacy Policy
Last Updated: August 21, 2026
Covai Cosmetic Surgery ("we", "us", "our" or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit or use our website: https://www.covaicosmeticsurgery.com/
By using our website or submitting information through our enquiry, consultation or contact forms, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
1.1 Personal Information
When you submit an enquiry, request a consultation, contact us or otherwise communicate with us through the website, we may collect information such as:
- First name and last name
- Phone number
- Email address
- Information provided in your enquiry or message
- Service or treatment you are interested in
- Any other information that you voluntarily provide to us
1.2 Health or Treatment-Related Information
If you voluntarily provide health, treatment or medical-related information through an enquiry form or communication with us, we may process that information for the purpose of responding to your enquiry, understanding your request and facilitating communication regarding a consultation or treatment.
Please do not submit sensitive medical information through a general website enquiry form unless specifically requested by us.
1.3 Automatically Collected Information
When you visit our website, certain information may be collected automatically, depending on the technologies and services enabled on the website. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Time spent on pages
- Referring website or source
- General website usage information
2. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- To respond to your enquiries and requests.
- To contact you regarding a consultation or appointment request.
- To provide information about our services and treatments.
- To communicate with you regarding your enquiry.
- To provide customer support.
- To improve our website, services and user experience.
- To understand website usage and visitor trends.
- To maintain website security and prevent fraudulent or unauthorized activity.
- To comply with applicable legal and regulatory requirements.
- To evaluate the effectiveness of our website and marketing activities.
3. Marketing Communications
Where permitted by applicable law and where appropriate consent has been obtained, we may use contact information provided by you to communicate information about our services, consultations, treatments, offers, events or other promotional information that may be relevant to you.
You may choose not to receive marketing communications from us. You may withdraw your consent or request that we stop sending promotional communications by contacting us using the details provided in the "Contact Us" section of this Privacy Policy.
Your decision to opt out of marketing communications will not prevent us from contacting you where communication is necessary to respond to an enquiry, consultation request, appointment or other service-related matter.
4. Enquiry and Contact Forms
When you submit an enquiry through our website, the information you provide may be used by Covai Cosmetic Surgery to respond to your request and provide information about the services or treatments you have asked about.
Where a form provides a marketing consent option, marketing communications will be sent in accordance with your consent and applicable law.
We recommend that you do not provide unnecessary medical or other sensitive personal information in a general enquiry form.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure website performance.
Cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Website analytics
- Security and fraud prevention
- Understanding website performance
Depending on the services implemented on the website, third-party analytics or advertising technologies may also place cookies or collect information about website interactions.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
We may use trusted third-party service providers to support website functionality, analytics, communication, security and other business operations.
These service providers may process information on our behalf and may include website hosting providers, analytics providers, communication providers, security services and other technology providers used by our website.
Third-party services may have their own privacy policies governing how they process information. We encourage you to review the privacy policies of relevant third-party services.
7. Sharing of Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- Service providers who help us operate our website and business.
- Technology providers used for website hosting, analytics or communication.
- Professional advisers where necessary.
- Government authorities or law-enforcement agencies where legally required.
- Other parties where you have provided appropriate consent.
We require relevant service providers to handle personal information appropriately and only for the purposes for which it has been provided or as otherwise permitted by law.
8. Security of Your Information
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, complying with legal obligations and resolving disputes.
The actual retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal or regulatory requirements.
When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with our applicable procedures.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding the personal information we hold about you, including the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Raise a question or complaint regarding the processing of your information.
To exercise any applicable privacy rights, please contact us using the contact information provided below.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization or consent where required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
13. Data Transfers
Some third-party service providers we use may process information on servers located outside India. Where personal information is transferred or processed outside your location, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, you can contact us:
Covai Cosmetic Surgery
Sridevi Nagar, 12, Mettupalayam Rd,
Behind Sri Murugan Cinemas,
Thudiyalur, Coimbatore,
Tamil Nadu – 641034, India
Email: covaicosmeticsurgery@gmail.com
Phone: +91 93442 98031
